What's the minimum requirement to install the server software?

The server machine should have a Java VM (Virtual Machine) installed, supported JVMs are SUN JDK 1.4 or IBM JDK 1.4. The operating system can be Windows 2K/XP Pro or Server and Windows 2005, Linux distributions, Solaris, IBM AIX, HP-UX. At least 256 Mb of memory should be available to the software. At least 100 Mb of hard disk should be available.

I have the following error ?

java.lang.ArrayIndexOutOfBoundsException: 0
at com.zerog.ia.installer.Main.j(Unknown Source)
at com.zerog.ia.installer.Main.e(Unknown Source)
at com.zerog.ia.installer.Main.b(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)

please read this page: http://www.12planet.com/en/contact/download/win_2k3.html

What's the minimum requirement to install the client software?

The client machine should have a Sun Java plugin installed (http://www.java.com)

What network configurations are supported?

Users network should be connected to the server either directly or through a VPN connection. If the server is protected by a firewall with NAT support, please read the installation FAQ document for configuration.

Can we avoid client side software deployment?

This is possible if you use the web based instant messaging client. The only requirement is the client desktop should support Java.

Is any of the following features offered: voice chat, video chat, file sending, whiteboard, application sharing, video recording

Yes, those are optional components that Enterprise edition server software customers can purchase. Please contact the sales team for more information.

Can the look and feel of the software be modified? Can we enable/disable some features?

Yes, the client software uses a skin configuration file that makes its graphical configuration possible without programming.

Can we log the chat conversations?

Yes.

Is the instant messaging secure?

Because the server will be hosted in your own company network locally or on a wide area network through VPN, all the chat messages remain on your network and don't use any of the public free but insecure instant messaging services.

Does the instant messaging work on mobile phones?

Yes, 12Planet also provides mobile phone extension software. Please contact the sales team for more information.