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Efficient communication in internet and extranet environments has now become a "must have" for all travel businesses.

You are committed to caring for each and every customer you serve: allowing customers to visit a page for ticket counter, gate locations, reach baggage service or for ticket prices, insurance, view graphical and text real time flight information. Why not inform them and provide live assistance to potential travellers through a humanized instant communication service?

Thanks to 12Planet provides chat, forum, conference and instant messaging solutions for companies to:

  • provide high quality customer service
  • achieve significant gains in productivity
  • improve collaborative work efficiency

12Planet solutions assure ROI and short time-to-market thanks to 12Planet's eLiveEngine technology™.


Instant services for customers

  • inform and advise customers in real time
  • deliver online documents in a wide range of formats
  • ensure a reliable instant alert system to inform customers about orders, delivery times, news...
  • provide advanced self-service information (FAQs...)

Collaborative work solutions

  • create instant communication networks among employees, managers, salesforce, tour operators for more efficiency and smarter decision making
  • integrate instant messaging networks with corporate IT systems
  • organize online meetings, seminars and conferences
  • provide advanced self-service information
  • build a discussion space available on your web site or intranet portal for selected users or customers…

Live web events and interactive services

  • invite travel industry experts
  • invite celebrities to dynamize web sites or portals
  • offer free discussion space with chat rooms on internet or intranet portals

Go farther in instant communication

  • create custom branded instant messaging networks
  • offer voice communication
  • extend communication application to wireless devices (PDAs, mobile phones…)