CORPORATE INTRANET

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Portals are the cornerstone to success in making informed business decisions and in the move to e-Business.

Instant communication solutions enable portals to unify access to all the business content that employees, trading partners and customers need to do their jobs : Web data, workgroup information, business intelligence, front- and back-office applications, expertise and even data in legacy systems.

12Planet provides chat, forum, conference and instant messaging solutionsand helps companies and organizations:

  • improve collaboration and communication
  • increase productivity and workflow
  • ease access to business information, applications and expertise.

12Planet solutions assure ROI and short time-to-market thanks to 12Planet's eLiveEngine technology™.

 

Collaborative work solutions

  • create instant communication networks for employees, managers and trading partners for more efficiency and smarter decision-making
  • integrate instant messaging networks with corporate information systems
  • organize online meetings, seminars and conferences
  • feed a knowledge base with FAQs for online service representatives to use
  • build a discussion space available for selected users, partners or customers…

Instant services for partners and customers / CRM

  • inform and advise customers and partners in real time
  • deliver online documents in a wide range of formats
  • offer self-service information (billing procedures, technical support...)

Live web events and interactive services

  • invite experts or partnerst to talk with employees or customers, suppliers and partners
  • invite celebrities to energize portals
  • offer free discussion space with chat rooms

Go farther in instant communication

  • create branded instant messaging networks
  • offer voice communication
  • extend communication application to wireless devices (PDAs, mobile phones…)