Home > Case Studies > Industry Solutions > Government & eDemocraty

Service is the focus of government.

Why should government and administrative institutions incorporateadvanced means of electronic communication into its infrastructure? Improve communication is fundamental to improve program execution. This means communication within the organizations, with customers and constituents, and with partners.

12Planet provides instant messaging, chat and forum based solutions for your organisationto:

  • empower employees with real-time information sharing and collaboration
  • improve relationships with customers, constituents and partners

12Planet solutions guarantee ROI and short time-to- market thanks to 12Planet eLiveEngine technology™.


Collaborative work solutions

  • create instant communication to let employees, managers and partners make informed decisions more quickly
  • integrate your instant messaging network with corporate information systems
  • organize online meetings, seminars and conferences
  • provide advanced self-service information to customers, partners or company employees
  • build a discussion space available on web sites or intranet portals for selected users, partners or customers…

Instant services / CRM

  • inform and advise them in real time
  • deliver online documents and forms in a wide range of formats
  • store self-service information on web sites

Live web events and interactive services

  • invite experts to talk with customers, constituents, partners
  • invite celebrities and have them answer the audience's questions
  • offer free discussion space with chat rooms on internet or intranet portals

Go farther in instant communication

  • create custom branded instant messaging networks
  • offer voice communication
  • extend communication application to wireless devices (PDAs, mobile phones…)